Verification Policy

Bizoo does not use a single universal checklist. Requirements may vary by country, state, province, municipality, legal entity type, registration level, business category, risk signal, and available registry data. A sole proprietor, corporation, partnership, LLC, nonprofit, or regulated local service business may be asked for different evidence.

• The checklist shown during submission is based on Bizoo rule sets and may change as laws, registries, providers, and trust signals change.
• Bizoo asks for business facts first and attempts approved authoritative or controlled-channel checks before requesting a document.
• Bizoo may request the smallest additional item needed when records are incomplete, conflicting, expired, unavailable, or insufficient for review.
• Where the business operates in multiple jurisdictions, Bizoo may ask for evidence tied to the place of formation, operation, licensing, tax, or service delivery.

• A platform-created profile is unclaimed and unverified even when its public business details come from a licensed public or open dataset.
• Opening a claim creates a private draft. The listing is not reserved or locked until the claimant submits verification evidence for review.
• At claim start, Bizoo records the exact authority attestation and policy versions accepted, together with the timestamp, IP address, and user agent used for the security audit trail.
• The claimant must prove both the legal business identity and authority to act for that business. A matching name, address, email domain, or website alone does not guarantee approval.
• Only one operative administration claim or contested claim may be under review at a time. Competing drafts may exist, and Bizoo may investigate them using fraud and identity signals.
• Approval transfers only the public business profile. It does not transfer another user’s messages, billing, payment methods, ads, notifications, sessions, or other private account data.

• Bizoo first applies a private credibility gate. An unsupported assertion does not notify the current administrator or freeze the profile.
• If a claim is accepted for review, the claimant and current administrator receive separate evidence partitions. Neither party receives the other party’s raw files, private contact data, risk signals, or staff notes.
• Each party is offered the least intrusive eligible proof route. Bizoo does not automatically require document images from both parties.
• Any protective freeze is limited to profile-administration or badge changes that could worsen harm; ordinary business operations are not suspended merely because a claim was filed.
• Silence does not prove authority and does not automatically award profile access.
• A contested displacement requires independent staff approval, delayed effect, notice, and a fresh-review appeal route. Bizoo may leave the matter unresolved when the available evidence cannot safely establish current profile authority.
• Bizoo decides administration of its profile only and does not adjudicate legal ownership or corporate governance.

• Bizoo evaluates separate propositions such as business existence, controlled-channel association, representative authority, and location when applicable.
• Reviews may include automated checks, staff review, third-party verification provider checks, registry lookup, document quality review, consistency checks, and risk-based follow-up.
• We may ask for a replacement or narrowly scoped additional item, updated details, controlled-channel proof, or an explanation of a material discrepancy.
• A provider or automated result is one finding and cannot by itself bypass the applicable decision and appeal controls.
• We may decline to review submissions that are incomplete, illegible, misleading, unsafe, abusive, outside supported jurisdictions, or submitted by someone without authority.

Bizoo may revisit or revoke verification if later information suggests fraud, changed business details, expired documents, ownership changes, account compromise, policy violations, legal risk, user harm, or evidence that the original submission no longer reflects reality.

A verified business profile cannot be used to erase verification history or reset marketplace trust signals. If the profile is closed or the account owner requests deletion, Bizoo may remove public contact details and revoke visible badges while retaining limited verification history and derived business identity signals where permitted for fraud prevention, disputes, legal compliance, and auditability.

Unverified business profiles can request closure from profile management and usually follow the standard profile deletion workflow after public removal. Verification review rules apply once a business is verified or when the closure, reuse, or claim presents fraud, safety, dispute, billing, ownership, or legal risk.

• Verified business handles, badges, and high-trust identifiers may be permanently reserved unless Bizoo approves transfer.
• Deleting and recreating a business profile cannot reset reviews, ratings, disputes, chargebacks, refunds, safety reports, promotion history, or prior enforcement tied to the same verified business identity.
• Raw evidence follows the retention class disclosed for its purpose and case stage. Privacy-preserving fraud-prevention match tokens may follow a separate approved schedule where justified and permitted.

• Verification files are limited to assigned, authorized Bizoo personnel and approved service providers with a documented purpose. General support cannot view opposing-party evidence.
• Evidence access is purpose-bound, time-limited, and logged. Sensitive and contested decisions require role separation and independent approval.
• The collection screen identifies the applicable purpose and default draft-evidence period. In-review, decision, appeal, fraud, security, legal-hold, backup, and provider records follow separately approved schedules.
• Bizoo deletes or de-identifies evidence when its justified period ends unless a documented legal, fraud, security, dispute, or preservation hold applies. A hold is reviewed and released through controlled procedures.
• Derived decisions and privacy-preserving match tokens may be retained longer than raw evidence only where an approved purpose and schedule justify it.
• Verification data may be processed in the United States, Canada, or other locations where Bizoo or its service providers operate.

• Submit only accurate, current, complete, lawful, and non-fraudulent information.
• Have permission and authority to upload each document and to provide personal information about signers or representatives.
• Do not alter or forge evidence. Follow the collection screen’s redaction guidance and remove unrelated sensitive information where permitted.
• Do not submit personal government ID, SSN, SIN, banking, health, immigration, or biometric information unless Bizoo presents a separately governed exceptional route that specifically requests it.
• Promptly update Bizoo if business details, authorization, ownership, registration, licenses, address, or signer information materially changes.
• Do not use a verification badge, status, or statement in a misleading way or imply guarantees that Bizoo does not provide.

This Verification Policy supplements the Privacy Policy. The Privacy Policy explains broader data categories, retention, user rights, transfers, security, and disclosures.

Questions about verification handling, appeals, or document privacy can be sent to support@bizoo.co.