Privacy Policy

We may also collect information from users who invite or message you; from licensed public or open business datasets such as Overture Maps and public business registries; and from payment processors, sign-in providers, verification providers, infrastructure providers, analytics systems, and anti-abuse tools used to operate Bizoo. When you sign in with Google, we receive your verified email address and Google account identifier. We do not initially import business contact email, descriptions, photos, ratings, reviews, hours, or social links into platform-created listings. Businesses and affected people may ask us to correct, suppress, or remove inaccurate or inappropriate public-source information.

• Provide Bizoo features, including discovery, profiles, search, posts, reviews, messaging, quotes, events, promotions, ads, billing, notifications, and support.
• Create, verify, secure, and recover accounts, including email verification, two-factor authentication, trusted-device controls, activity logs, and API key management.
• Display public profile and business information according to the visibility choices and product settings selected by users.
• Review business verification submissions, confirm signer authority, detect fraud or misrepresentation, and maintain an audit trail of trust and safety decisions.
• Process advertising campaigns, ad approvals, impressions, clicks, conversions, campaign budgets, billing transactions, invoices, refunds, and performance reports.
• Personalize discovery, language, currency, notifications, content ordering, and local relevance. We do not build advertising profiles from private messages, verification documents, or payment card data.
• Detect spam, fake reviews, harassment, prohibited content, abuse, security incidents, and policy violations.
• Respond to customer service, feedback, privacy requests, legal requests, disputes, tax, accounting, compliance, and regulatory obligations.
• Develop, debug, analyze, and improve Bizoo, including privacy-conscious analytics using aggregated, de-identified, or minimized data where practical.

• With other Bizoo users and visitors when you publish profile information, business listings, reviews, posts, promotions, events, quote details, or other public content.
• With message recipients and conversation members when you send messages, attachments, reactions, or quote communications.
• With service providers that process information on our behalf, listed in the table below.
• With verification, fraud prevention, trust and safety, legal, accounting, compliance, or professional advisers when needed to review submissions or protect the platform.
• With public authorities, courts, law enforcement, regulators, or private parties when we believe disclosure is legally required or reasonably necessary to protect rights, safety, security, or legal claims.
• In a business transaction such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets. If personal information is transferred, the recipient must honour this policy or give you notice and a choice.
• With your direction or consent, including when you connect third-party services, use Google sign-in, share links, or ask us to disclose information.

We require service providers to use personal information only to provide services to us, to protect it appropriately for its sensitivity, and not to sell it. The list reflects how Bizoo operates at the date of this policy, and we update it when providers or categories change.

Service providers we use

Bizoo uses necessary cookies and similar storage for login, security, CSRF protection, language, and remembering your cookie choice. Functional, analytics, and marketing technologies are off by default and are used only if you turn them on in the cookie settings. With your consent, Bizoo may use analytics to understand feature usage and performance, and may use advertising technologies to measure ad impressions and clicks and to support business advertising. When Google AdSense is enabled, it loads only after you accept Marketing cookies.

• Ad creators can target campaigns by placement, audience, location, category, budget, schedule, and bid model as supported by the ads manager.
• Ad measurement may include page URL, placement, device type, IP address, user agent, referrer, impression, click, conversion, cost, billable status, and fraud signals. Identifying details such as IP address and user agent are removed from ad tracking records after 90 days; billing totals are kept.
• We do not knowingly use sensitive verification documents, private messages, payment card data, or precise identity evidence to build advertising profiles.
• Global Privacy Control: if your browser sends a Global Privacy Control signal, Bizoo treats it as a request not to use Marketing cookies, keeps them off, and does not show you personalized advertising technology. We do not respond differently to "Do Not Track" browser settings beyond that, because there is no common standard for them.
• You can change your choices at any time in the Cookie Policy settings and through your browser settings. Clearing your browser data may reset them.

Business users may maintain billing accounts for advertising and related paid features. Bizoo records balances, transactions, budgets, deposits, refunds, invoices, Stripe customer and payment identifiers, payment method brand, last four digits, expiry month and year, currency, billing status, and related metadata. Full card numbers and CVV codes are handled by Stripe and are not stored by Bizoo.

Billing records may be retained for tax, accounting, fraud prevention, dispute, refund, compliance, and audit purposes even after an account or profile is closed.

Verification information can be more sensitive than ordinary profile data. We use it to evaluate whether a business is real, whether the submitting person can act for that business, whether documents are consistent with the requested jurisdiction and entity type, and whether the submission raises fraud, safety, legal, or compliance concerns.

• Verification status may be approved, rejected, cancelled, expired, under review, or sent back for more information.
• Verification does not guarantee service quality, licensing compliance, financial condition, user safety, or future business conduct.
• Authorized staff and trusted providers may access verification files only for review, security, fraud prevention, legal compliance, support, or dispute purposes. Access to verification files is logged and monitored for unusual activity.
• Verification records may be retained longer than ordinary profile data when needed for auditability, fraud prevention, legal claims, or compliance. Retention periods are in the table below.

When you request account deletion, Bizoo immediately removes your public account presence from normal views, signs out sessions, revokes access tokens where supported, stops ordinary notifications, disables login, and starts a 30-day recovery window. During that window, the same email address, phone number, sign-in identity, and username cannot be reused to create a new account.

• Profile closure is different from account deletion: the required personal profile stays active unless the account itself is deleted, while eligible business profiles can request closure from profile management.
• Deletion may pause only for the minimum records needed for legal holds, law-enforcement preservation, child-safety obligations, safety investigations, fraud prevention, billing, tax, disputes, security compromise, or verified-business review.
• For fraud prevention, Bizoo may keep normalized HMAC hashes of identifiers such as email, phone, sign-in subject, business registration number, tax ID, legal name, address, domain, or verification signer instead of retaining raw values.
• If we detect signs that a deletion request may come from a compromised account, we may place a security hold, notify current and prior contact channels where practical, and require identity verification before recovery.
• You can contact privacy support to appeal, recover during the grace window, ask about a hold, or request access, correction, deletion, or another privacy right.

We keep information only as long as reasonably necessary for the purposes in this policy, including service delivery, account integrity, safety, fraud prevention, billing, tax, audit, support, legal compliance, disputes, backups, and enforcement. When a purpose ends, we delete or anonymize the information, or, where that is not practical, keep it securely and do not use it until deletion is possible. These are our default periods; a legal hold, active abuse or fraud case, dispute, or legal requirement can lengthen them.

Staff access to deletion, verification, legal, safety, and fraud records is role-based, logged, and limited to authorized work. Sensitive actions such as legal-hold release, verified-business transfer, fraud override, early purge, or high-risk account restoration need independent approval by a second authorized staff member whenever more than one is available; otherwise they are recorded with a reason and reviewed afterwards.

We use administrative, technical, and organizational safeguards appropriate to the sensitivity of the information. No system is perfectly secure, and we cannot guarantee that information will never be accessed without authorization.

• Encryption in transit (HTTPS) for traffic to Bizoo.
• Passwords are stored only as salted hashes. Two-factor authentication, trusted-device controls, session management, and sign-in and password-change alerts are available.
• Protections against automated and abusive access, including login lockouts, rate limits, and request-origin checks.
• Role-based staff access with audit logging, extra confirmation for sensitive staff actions, and monitoring of access to verification documents.
• Payment card data is handled by Stripe and is not stored by Bizoo.

Wherever you live, you can ask us for access to the personal information we hold about you, ask us to correct it, ask us to delete it, or withdraw a consent you gave. You can download a copy of your data from account settings, and you can delete your account from account settings. Depending on where you live you may also have the rights below.

Rights by region

• Use account and profile settings to update many profile, visibility, notification, cookie, and preference choices.
• Some information cannot be deleted immediately where we need it for security, fraud prevention, billing, legal compliance, disputes, backups, or another legitimate purpose. When we decline part of a request, we tell you why.
• Marketing email can be stopped through unsubscribe links, in account settings, or by contacting support. Transactional, security, account, and service messages may continue where necessary.
• We will not discriminate against you for exercising rights required by applicable privacy law.

How to make a request

• Email us at the address below with "Privacy Request" in the subject and tell us what you want. You can also use the self-service export and deletion tools in account settings.
• We may need to confirm that you are the account holder, for example by asking you to respond from your account email or sign in. We ask only for what we need to confirm identity and do not use it for anything else.
• An authorized agent can make a request for you with your written permission; we may check directly with you.
• We respond within 30 days in Canada and within 45 days in the United States. If we need more time, we tell you why before the period ends, and for U.S. requests we may extend by a further 45 days.
• If you live in a U.S. state that gives you the right to appeal and we decline your request, reply to our decision within 60 days with "Privacy Appeal" in the subject. We answer within 45 days. If we deny your appeal, you can contact your state attorney general.

Send privacy requests to support@bizoo.co.

We may update this Privacy Policy as Bizoo changes or as laws, providers, or features evolve. We post the new version on this page with its date. For material changes, we also tell you by email or in the app before they take effect, and where the law requires your consent to a new use, we ask for it.

Questions or requests can be sent to support@bizoo.co. For terms that govern use of the platform, see the Terms of Use.